Last updated: September 22, 2026.
We're MPQV Group LLC, doing business as Gallium Digital ("Gallium Digital", "we", "us", or "our"), a Texas limited liability company. This Refund Policy explains how to get a refund for a paid Modern CSV License, including upgrades. It applies to purchases made through Paddle and to purchases completed through other channels we expressly offer. It is part of our Terms and Conditions.
This policy is a 30-day money-back guarantee for a digital License. There is nothing to ship, return, or inspect. We do not offer exchanges of physical goods.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on each paid purchase of a Modern CSV License, including upgrades (the "Guarantee"). If you change your mind, you may request a full refund within 30 days of the relevant purchase. You do not need to give a reason. The refund covers the amount paid for the refunded License or upgrade, including applicable taxes. If we learn that a purchaser was below the required age in the Terms, we will refund that purchase under this Guarantee and applicable law, and for a Paddle purchase we will instruct Paddle to process it.
If you ask for a refund because you think a feature is missing or the product does not do something you need, we may try to help first — for example by showing you how to use a feature that is already there. You do not have to accept that help, reply to us, or ask a second time. If you still want the refund, we will grant it. We will proceed with your timely refund request unless you expressly withdraw it. Any help we offer does not delay the refund or change your eligibility, which is based on the date you first submitted the request to us or, for a Paddle purchase, to us or Paddle.
How to Request a Refund
Most paid orders are completed through Paddle, our online reseller and Merchant of Record. For a Paddle purchase, you may request a refund by contacting Paddle or contacting us using the details at the base of this policy. If you contact us, we will help you and will instruct Paddle to process the refund. We do not process Paddle refunds ourselves; Paddle carries them out.
For a purchase through another channel we expressly offer, such as a purchase order, an invoice we issue, or a bank transfer, contact us. We will process that refund ourselves. Paddle is not the Merchant of Record for those purchases.
You may include your order number or license key if you have it. That can help us find the purchase faster, but it is not required. A reason is optional. If we ask afterwards why you requested a refund, answering is optional.
How Refunds Are Paid
Refunds are ordinarily issued to the original payment method. For a Paddle purchase, Paddle processes the refund in accordance with its procedures. For a purchase through another channel, we process the refund.
Once a full refund is issued, the License associated with the refunded purchase terminates as described in the License Terms, and you must stop using the paid features under that License even if the offline license key continues to function. A refund of an upgrade does not by itself terminate any separate, unrefunded License you held before the upgrade.
What This Guarantee Does Not Cover
Fees charged independently by your bank, card issuer, or another third party are not amounts paid for the License and are not covered by this Guarantee. These exclusions do not limit any rights under Paddle's terms or applicable law.
Statutory Rights and Paddle's Terms
This Guarantee is in addition to, and does not limit, any withdrawal, cancellation, or refund rights you have under Paddle's Buyer Terms, Paddle's Refund Policy, or mandatory consumer law. If those rights are broader than this Guarantee, the broader rights apply.
For Paddle purchases, if there is a conflict between this policy and Paddle's terms about payment, billing, or how Paddle processes a refund, Paddle's applicable terms control those processing matters. Nothing in that allocation reduces the refund rights we expressly provide under this Guarantee.
This policy should be read together with our Terms and Conditions and our License Terms. The Guarantee described here is the Guarantee under the Terms.
Contact
MPQV Group LLC (dba Gallium Digital)
Email: [email protected]
Phone: 469-265-6522
Contact form: https://www.moderncsv.com/contact-us
120 E. FM 544, Suite 72 PMB 263
Murphy, TX 75094
United States
For a Paddle purchase, you may also contact Paddle at https://paddle.net or through the support options included with your Paddle receipt.